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PokeMMO Minion

Refund policy

Last updated 25 July 2026

The short version

Unredeemed key, within 48 hours: full refund, no questions. Once a key has been redeemed in the bot it has been delivered and we cannot take it back. Beyond that, if the software genuinely does not work on your machine and we cannot fix it with you, we refund regardless of the window.

You get a refund if

  • You bought within the last 48 hours and have not redeemed the key.
  • You were charged twice for the same order, or charged an amount that does not match what the checkout showed.
  • The bot does not work on your setup, you have worked through it with us in Discord, and we cannot fix it. This one has no time limit — if we sold you something that does not run, it is our problem.
  • You never received a key and we cannot issue one.

You do not get a refund if

  • Your game account was banned. Automation is against PokeMMO's rules and the risk is stated plainly before you buy. We are sorry it happened, but it is not a product fault.
  • The key has been redeemed and the licence is running.
  • You changed your mind after using it for a while. A used licence is a delivered licence.
  • A game update temporarily broke a feature and we are actively fixing it. Extended outages are a different conversation — come and have it with us.
  • You bought the wrong plan length but have already redeemed the key.

Partial refunds

We do not pro-rate. A licence is bought as a whole term, and there is no automatic recurring charge to cancel — when it runs out, it simply stops. If something exceptional has happened, say so; we would rather settle it fairly than hide behind a rule.

How to ask

Open a ticket in our Discord with your order reference (the MIN-XXXXX code on your licences page), or email support@example.com from the address on your account. We reply within 48 hours; approved refunds are returned by the original payment method within 5–10 business days.

What happens to the licence

A refund revokes the associated keys immediately. They stop working in the bot, and the entry on your licences page shows as refunded with the reason.

Chargebacks

Please talk to us first — we will almost certainly just refund you, and it is faster. Filing a chargeback without contacting us revokes every licence on the account and blocks future purchases, because we have no way to distinguish it from fraud. If you have already filed one and want to sort it out properly, we would still rather hear from you.